The Consultant Panel

If a Vitality GP says that you need to see a consultant, they’ll complete a referral to be reviewed by the Consultant Panel. If you submit a claim by phone or online, we’ll pass your information on to an Alliance Health Group advisor who’ll deal with the panel to review your symptoms and arrange a referral.
Alliance Health Group will call you shortly after with the names of your recommended consultants, to discuss appointment times and confirm any other important information with you.

The Consultant Panel will manage your claim while you’re under the care of their recommended consultant, so you can focus on your recovery. If we need to discuss your claim or any aspect of your cover, we’ll contact you.

All Alliance Health Group consultants are acknowledged experts in their fields, working across 65 specialisms and 34 sub-specialisms of medicine. They’ve also been reviewed and recommended by other consultants. If you’re referred to our Consultant Panel, Alliance Health Group will call to offer you a choice of consultants. They’ll also tell you about their experience and specialism.

Whether you’re referred by a Vitality GP, submit a claim online or over the phone, an Alliance Health Group advisor will receive your details as soon as your claim has been approved. They’ll usually contact you the next working day or sooner.

If you have a consultant in mind, let Alliance Health Group  know when they contact you. They’ll be able to confirm if they form part of the panel, as well as recommend other consultants based on your needs, symptoms and medical history.

You’ll need to contact us to check your chosen consultant is recognised by us and to get your claim approved. You’ll need to contact us again if your consultant says you need any further treatment which we haven’t already approved.

Alliance Health Group have access to the information provided by you or the Vitality GP when you make the claim, as well as details of the benefits and any limits that apply to your plan.